Last updated: October 25, 2026

Booking & Consultations

What makes Gardenista Jax different?

Our focus is the details: planters, beds, and the finishing touches that make a property look elevated and pretty. You work directly with me, India, owner of Gardenista Jax. If your project needs a specialty service, we work with a trusted partner and coordinate all the details, so you have one point of contact. Plant concerns are handled with non-chemical troubleshooting, and I keep all planning in writing by text and email, so we always have the full picture documented.

Why do you charge for consultations?

We aren't like the companies that come out for free estimates. I keep a consultation fee to protect my time, so I can give superior service to a limited number of clients and really focus on the details. Your consultation is a full-scale, one-on-one planning session, not a quick sales visit.

What happens during a consultation?

Your consultation is a full hour with me. I walk your property with you and get a true picture of everything involved. You can ask all your questions about your landscape, garden beds, planters, and even your indoor plants, inside and out.

What do I receive after my consultation?

Your detailed proposal usually arrives within 10 to 14 days. It includes options at different investment levels, so you can choose what fits your budget. Larger properties can be phased over time. We also offer optional routine maintenance to keep everything looking its best.

Can I get my proposal sooner?

Yes. If you're working with a deadline, just ask about expediting your proposal when you book or during your consultation.

Does my consultation fee go toward my project?

It can! Your consultation fee covers your full hour of dedicated, one-on-one planning time. If you sign your proposal and pay your deposit within 30 days of receiving your proposal, we'll credit your consultation fee toward your project total. After 30 days, the credit no longer applies. See our Refund Policy.

Can my spouse or partner join the consultation?

Yes, please! We love it when spouses, partners, and other decision-makers attend, so we can make sure all goals and requests are aligned and clear from the start.

Can you give me a free estimate or a price over the phone?

I don't work on an hourly rate. Every project is priced by its scope and scale, and there's no way to know that without seeing it for myself. That's the purpose of the consultation: I walk the property with you, get a true picture of everything involved, and estimate accordingly.

How do I book?

Book online, then fill out the short questionnaire that arrives by email (check your junk folder, just in case). I'll reach out and we'll pick a Monday or Friday together.

I booked the "wrong" consultation type. What should I do?

Nothing at all, that's okay! The time we spend together can cover any of your plant questions or any of our services, including landscape design, installation, planters, maintenance, interior plant styling, and moss walls. Just let us know what you'd like to focus on and we'll make the most of our time together.

Do you offer virtual consultations?

Yes. Virtual landscape planning consultations are available if you'd like advice without an in-person visit.

What areas do you serve?

We serve Ponte Vedra Beach, the Jacksonville area, and nearby Northeast Florida communities. Not sure if you're in our area? Call or text (904) 834-0344.

Can I reschedule my appointment?

Yes. Consultations and maintenance visits can be rescheduled at no charge with at least 48 hours' notice, and installation dates with at least 7 days' notice. Late changes have a rescheduling fee: $75 for consultations rescheduled with less than 48 hours' notice, and $250 for installations rescheduled with less than 7 days' notice. If weather gets in the way or we need to reschedule, there's no fee.

Landscape Design & Installation

Are your design renderings made with AI?

No. Every Gardenista Jax custom design rendering is created by hand by me, India, using iScape, a professional landscape design app. I choose and place each plant and planter myself, so your rendering reflects real plant choices for your space. A rendering shows the design intent. Because plants are living and grow over time, your finished landscape won't be an exact copy of the rendering.

How does the installation process work?

After your consultation and design, you'll receive a proposal. A deposit reserves your install date and goes right away toward plants and materials chosen specifically for your project. Your deposit is applied to your final project total.

Is my deposit refundable?

No. Because your deposit is used to purchase plants and materials for your project, deposits are non-refundable. You can reschedule your install date with at least 7 days' notice and your deposit stays applied to your project.

Maintenance

Do you offer ongoing maintenance?

Yes! Beautiful landscapes, garden beds, and planters thrive with routine care. Book a maintenance consultation and we'll recommend a plan that fits your space.

Seasonal Planters

What's the difference between Seasonal Select and Seasonal Reserve?

Seasonal Select is a one-time seasonal planter insert. Seasonal Reserve is a subscription: our team refreshes your planter each season, quarterly (4 times a year) or semiannually (2 times a year).

Does Seasonal Reserve renew automatically?

Yes. Your subscription renews automatically each season until you cancel. Your payment method is charged on the first of the month before each seasonal delivery. To cancel or pause, email rooted@gardenistajax.com or call or text (904) 834-0344 at least 7 days before your next payment. Full details are in our Refund Policy.

Do you deliver?

Yes, we deliver locally within about 25 miles of Ponte Vedra Beach. Seasonal Reserve includes free delivery within the Beaches area. Delivery fees are shown at checkout, and large and medium pots require our 2-person oversized pot delivery.

How does porch pickup work?

Choose "Porch Pickup" at checkout. For everyone's privacy and security, our pickup location isn't listed on our website. Pickups are available Mondays and Fridays, 8 AM to 12 PM. After you order, we'll email or text you the pickup address and instructions.

Orders, Payments & Policies

Do you ship plants or products?

No. We no longer ship. Products are delivered locally by our team or picked up from our porch, and digital DIY planter guides are delivered by email right after purchase.

Do you offer refunds or exchanges?

All sales are final. We do not offer refunds, returns, or exchanges on consultations, design fees, installation deposits, maintenance payments, subscriptions, workshops, gift cards, or products. If a product you received is damaged or not what you ordered, contact us within 48 hours with a photo and we'll repair or replace it. See our Refund Policy.

Do you guarantee my plants?

Plants are living things, and their health depends on weather, watering, irrigation, sunlight, pests, and ongoing care, so we do not warranty or guarantee the life span of any plant. Having your plants professionally maintained is expected to extend their life, which is why we offer routine maintenance plans to help protect your investment. If a plant needs replacing, we're happy to do it for you, billed as new plants and labor. Clients are responsible for watering and keeping irrigation in working order. See our Refund Policy.

Do gift cards expire?

No. Gift cards never expire and have no fees. They can't be returned or exchanged for cash.

Do you offer workshops?

Yes! We host public workshops and private workshops for groups and events. See our Events page for upcoming dates. Workshop tickets are final sale.

Plant Care Basics

How often should I water my plants?

Every plant is unique, but in our experience the biggest plant killer is too much water. Instead of watering on a strict schedule, check the soil and let your plant show you it's thirsty: curling or wilting leaves, browning tips, or drooping branches are common signs.

What kind of water is best?

Many plants don't love tap water. Spring water or rain water is best. If that's not an option, leave tap water out overnight in an open container before using it.

What soil should I use for houseplants?

We like indoor potting soil with amendments such as perlite and Orchid Bark for drainage and airflow.

What should I do with broken or yellow leaves?

Use sharp, clean scissors to trim the damaged part. The rest of the plant will recover nicely because it no longer spends energy on that leaf. Tip: if the piece you cut has a node, place it in water and it may root into a new plant!

Any tips for rooting cuttings?

Try adding a Pothos cutting to the same water. Pothos releases a natural hormone that can help other cuttings root faster.

Still Have Questions?

We'd love to help! Call or text (904) 834-0344 or email rooted@gardenistajax.com.

Gardenista Succulents & More LLC, d/b/a Gardenista Jax · Ponte Vedra Beach, Florida